Revocation instructions & withdrawal form

A consumer is every natural person who enters into a legal transaction for a purpose that is mainly neither attributable to the person's commercial nor their professional activities. If you are a contractor according to Art. 14 of the German Civil Code (BGB) and act in the course of your commercial or independent activity at the time of concluding the contract, the right of revocation does not apply.

Revocation instructions

Right of revocation

You have the right to revoke the contract within fourteen days without giving any reasons. The period for revocation is fourteen days and shall begin from the day on which you or a third party nominated by you other than the carrier acquires the material possession of the last goods. In order to exercise your right of revocation, you need to inform us (
K-meral GmbH & Co. KG, Sachsenweg 9, Hambau / Öko-Zentrum NRW / Halle 4, D-59073 Hamm, telephone: +49 (0) 2381 - 905 9320, fax: +49 2381 9059310, e-mail:
about your decision to revoke this contract by means of an unequivocal statement for example via a letter sent by postal mail, via fax or via e-mail. For this purpose, you may use the model withdrawal form attached which is, however, not compulsory. The timely dispatch of the statement about the exercise of the right of revocation before the expiry of the time limit shall be deemed sufficient for compliance with the revocation term.

Consequences of revocation

If you revoke this contract, we shall repay all payments that we received from you including delivery expenses to you (with the exception of additional costs resulting from a type of delivery chosen by you different from the economical standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received your statement about the revocation of the contract. We use the same means of payment for this repayment that you used for the initial transaction unless explicitly agreed otherwise. In no event shall you be charged any fees because of this repayment. We may refuse the repayment until we received the goods back or until you provided evidence that you returned the goods, whichever the earlier. You have to return the goods to us without delay and in any case at the latest within fourteen days from the day on which you informed us about the revocation of this contract. The time limit shall be deemed if you dispatch the goods in sufficient time before the expiry of fourteen days. Please note that you bear the direct cost of returning the goods. The direct cost of returning with respect to those goods that cannot be returned conventionally by post by reason of their nature (shipping goods) are estimated to be a maximum of approximately EUR 95,00 for every such product. You shall only be liable for any diminished value of the goods if this depreciation is resulting from a handling other than what is necessary to ascertain the nature, quality and functioning of the goods. Excluded is the assembling and installing of lights on walls and ceilings. This goes beyond the examination of the features and functionality and can lead to performance of compensation.

Exclusion of the right of revocation

The right of revocation does not apply on contracts for the supply of goods which are not prefabricated and for the production of which an individualised choice or purpose of the consumer is the main reason or for those products that have evidently been made according to the personal requirements of the consumer.

The right of revocation does also not apply:

For consumers who at the date of concluding the contract are habitually resident within a country that is neither part of the EU nor of the EEA the German law will be applicable excluding both the UN Convention on Contracts for the International Sale of Goods (CISG) and the German consumer protection law.

Withdrawal form

If you wish to revoke the contract, please fill in this form and send it back

K-meral GmbH & Co. KG
Sachsenweg 9
Hambau / Öko-Zentrum NRW / Halle 4
D-59073 Hamm
Telefon: +49 (0) 2381 - 905 9320
Telefax: +49 2381 9059310